​How we work with clients

You can hire Bumble and Bloom Media on a retainer or one-off project basis. This could be assistance required with a new product launch, a revamp to your social media marketing strategy, getting started with email marketing or on-page SEO. We work with clients on everything from a one month project to five years' marketing support to grow their brand and manage day-to-day marketing. 

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Our minimum project time is 8 hours per month, and its 3 months minimum for retainer clients. We book client work into our diary at least a month ahead. 
 

Working periods 

Our working hours are Monday - Friday, 9am - 5pm. If we are on deadline, or in a client meeting, please leave a message and we'll get back to you within 24 hours. ​

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How we could work together

We are based in the North East of England, but work with closely with clients across the country via Zoom, Teams, email, conference calls and face-to-face meetings. Our carbon footprint remains one of our highest priorities, notably when booking face to face meetings. If it can be done successfully on Zoom/Teams, we welcome the opportunity to save energy and minimise our carbon footprint. 

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We want all of our clients to be excited to start work together and feel confident that we are the right person for them. We also value our staff time, so for projects over £520, we request a 25% non-refundable deposit as a way to secure our services and as part of our zero-tolerance for fraudulent or spam enquiries.

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Our fees 

We operate with integrity, there are no hidden costs or surprises when working with us which is why we share our rates upfront. We charge clients on either a half (4hrs) or full day rate (8hrs). Our daily rate is £520, half day rate £250. Please note our minimum project time is 8 hours per month. Our fee reflects not only our expertise, but crucially, pays a living wage to our staff. 

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Payment terms

We invoice clients on the 30th of the month. If this is a weekend or Bank Holiday, we invoice the next working day. As a small business with costs to pay of our own, we request all clients pay invoices within 5 working days of the invoice date. 

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We ask all clients to digitally sign an agreement prior to starting work together so everyone is clear about priorities, expectations and costs.

 

We want you to feel confident that we are the right person to work with, which is why give clients a 48 hour cooling-off period after this document is signed should they wish to pause or stop the contract before any work begins. Should you wish to terminate this contract after the cooling-off period, you will be liable to pay the contract agreement fee in full to ensure we do not incur lost income due to booking this time in our diaries for you. 

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Our time and expertise is our greatest asset, which is why for projects above our £520 daily rate, we respectfully request clients pay a 25% non-refundable deposit to secure our services. This will be taken off your invoice at the end of the month.

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Cancellation policy

For monthly only projects, we give clients a 48 hour cooling-off period after signing our pre-start agreement should they wish to pause or stop the contract before any work begins. Should you wish to cancel this contract after this cooling-off period, you will be liable to pay the contract agreement fee in full to ensure we do not incur lost income due to booking this time in our diaries for you. 

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In the case of retainer projects, we ask for 4 weeks' notice in writing to chloe@bumbleandbloommedia.co.uk telling us that you wish to terminate our contract together. We understand that business has ups and downs and budgets can change very quickly and do our best as a small business to protect both your business and ours. 

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Client data policy 

We are fully compliant with the General Data Protection Regulations (GDPR) and Privacy and Electronic Communications Regulations (PECR). We respect your concerns about privacy and value the relationship we have with you. For the purposes of applicable data protection laws, the data controller is Chloe Hall, Bumble and Bloom Media business owner. We collect personally identifiable data such as your name, address, contact information and need-t0-know client information such as upcoming offers, store locations or demographic data that is stored securely on our password protected system. 

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We collect this data because it is necessary to perform a contract to which you are party to. We use first-party cookies to help the site work in the best possible manner. You can opt out of receiving these cookies and disable them by adjusting your browser settings. Please note, however, that without these cookies, your user experience may be impacted. 

We use third party web analytics services on this site, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to collect information (such as IP address) and use that information to help us analyse how visitors use the site.

 

When you first visit our site, a cookie banner will inform you of the use of these analytics technologies. They will only be used if you accept them or if you continue using this site. You may change your cookie settings at any time to accept or refuse these analytics technologies by clicking on the cookie control tool below to adjust your cookie preferences. Adjusting your cookie preferences may disable certain functionality on this site. We will never rent lists, sell or otherwise disclose personal data we collect about you.

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We may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss. 

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You have the right to request access to and rectification or erasure of the personal data we maintain about you, or to request the restriction of our use of this information, as appropriate. Please do so by contacting chloe@bumbleandbloommedia.co.uk. Our Privacy Policy may be updated periodically to reflect changes in our privacy practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy.